Halifax, previously known as Halifax Building Society, is a UK British bank operating as a trading division of Bank of Scotland, itself a wholly owned subsidiary of Lloyds Banking Group. It offers bank accounts, ISAs, savings products, credit cards, loans, car finance, mortgages, share dealing and insurance and travel services.
Contact Halifax by phone
To find Halifax telephone numbers the contact section of the bank’s website offers a wide range of numbers and operating hours. Key ones are listed below. Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Other numbers may vary depending on your service provider. Calls to 03 numbers are charged at no more than local rates.
For stolen or lost credit or debit cards 0800 0 15 15 15 or +44 (0) 113 242 8196 if calling from abroad. For the Halifax 24Hr Emergency Helpline you can call 0345 602 7307. To complain over the phone, call 0800 072 9779 24 hours a day, 7 days a week, for Bank accounts 0345 720 3040 or if you’re calling from abroad or would prefer not to use the 0345 number, you can call use +44 (0)113 242 1984. For Savings and ISAs 0345 726 3646 or if you’re calling from abroad, use +44 (0) 113 242 2005.
Mortgages 0345 850 3705. For Online banking 0345 602 0000 or +44 (0) 113 279 8302. For Insurance-new customers 0800 500 3973 or for existing holders of car insurance 0330 0189539. The Halifax main number for insurance general inquiries and claims is 0345 600 6001.
Contact Halifax customer service on the internet
The Halifax web site is available to see all information. If you need answers, for questions about payments, overdrafts, pins, card transactions and online banking difficulties, the first place to try is the extensive FAQ section. To make a complaint online or to provide any feedback, you can use an online form. If you have feedback about the new look Online Banking, sign in and provide feedback and a rating via ‘Give us feedback’ at the top right of the account homepage.
To contact Halifax by post the mail address is Halifax, PO Box 761, Leeds, LS1 9JF. The website, which says more than 85% of customer queries can be answered over the phone or by visiting a branch, offers a branch locator service, as well as information of how to find the nearest cash machine. The website also provides links so you can download its various mobile and tablet apps.
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