Contacting Government Gateway by Phone
The Government Gateway is an online referral service, so they do not have their own telephone contact details. Nevertheless, you can find the phone numbers of a variety of Government agencies via links on their website. Effectively, the Government Gateway customer service phone number is 0870 280 3956. Alternatively, contact HMRC on 0870 042 0477 since they are the government department that oversees the majority of the Government Gateway services. An alternative contact number is 0300 200 3603. If you wish to lodge a complaint with the service, dial 0300 200 3701.
Unlike traditional landline phone numbers, 0300 numbers are not linked with specific geographic locations. The cost to call an 0300 number within the UK is always the same as calling a normal home or business landline. In theory, calls from a landline phone cost about 10p per minute, while calls from mobile phones cost between 3p and 55p. However, if your phone tariff offers free calls to landlines at certain times of day, or has inclusive calls or bundled minutes that cover calls to landline numbers, calls to 0300 numbers will be included in these deals in the exact same way.
By contrast, the prefix 0870 is for business-rate numbers. Your phone call will cost up to 13p per minute plus your phone company’s access charge. Total 0870 number call costs will typically be anywhere from 8p to 68p per minute, plus up to an additional 13p per-call charge.
Contacting Government Gateway on the Net
The official website for Government Gateway is website, which is available in either English or Welsh. The site has answers to a list of frequently asked questions (FAQs) and a list of helplines for specific services. If you wish to contact the Government Gateway by email, write to website.
Government Gateway on Social Media
As an online referral service, the Government Gateway is not active on social media. The nearest thing to a Facebook page for them is the HMRC page (@HMRC), which typically replies to messages within an hour. Likewise, there is no Government Gateway Twitter page. The best alternative is the GOV.UK page (@GOVUK).
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