General Logistics Systems B.V. (GLS) is a Dutch, British-owned logistics company based in Amsterdam. It was founded in 1999 and is a subsidiary of Royal Mail, a postal-service operator based in the United Kingdom. GLS operates within 42 European countries, and is the third biggest parcel provider in Europe.
Contact GLS by Phone
The GLS customer service phone number is 0870 280 6735. An alternative contact number is 0870 218 3666. The prefix 0870 is for telephone numbers that are charged at higher rates due to the inclusion of a surcharge or ‘service charge’ to pay for the service being provided. Special two-part charging arrangements apply when calling 0870 numbers.
The first part of the call cost is your own phone company’s standard per-minute ‘access charge’. The second part is a variable ‘service charge’ which benefits the organization you are calling. They are responsible for advising you of the rate that applies before you call. The total per minute cost of a call to a 0870 number will typically be anywhere from 8p to 68p, plus a per-call charge of up to 13p.
If you wish to make a complaint, dial 0344 800 4466.
Curiously, this number is given as the customer service number of Parcel Force, GLS’s partner in the UK. If you wish to interact in Welsh, ring 0344 800 5550. Customers with impaired hearing should dial Textphone 0800 085 5854. These lines are open between 8am and 7pm on weekdays, from 8.30am to 5pm on Saturdays, and between 9am and 5pm on Sundays, excluding bank holidays.
Contacting GLS via the Internet
The company’s British webpage is gls-grou.eu. There is a list of 10 answers to frequently asked questions (FAQs) and a form to fill out to send GLS an email if none of the answers offered proves satisfactory. However, for most customer service matters you should actually contact website. Also you can send an email to the company.
GLS on Social Media
The GLS Facebook page is followed by some 5,000 people. Many of the contributions are in languages other than English. The Parcel Force Facebook handle is @ParcelforceWorldwide. Around 10,000 people have liked and/or follow Parcel Force on Facebook.
Messages posted on the Parcelforce FB page are typically answered within an hour with a 90% response rate. ‘GLS’ Twitter accounts do not relate to this company. Parcel Force on Twitter (@parcelforce) is followed by nearly 28,000 people. The site is monitored for questions on weekdays between 8am and 6pm. For other social media – Google+, Pinterest, LinkedIn and so on – look for Parcel Force.
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