The https://www.friendslife.co.uk, team work tirelessly to provide top level customer service to all their customers. They have a wide range of telephone numbers that offer different customer service representatives that are trained to handle a wide number of different queries and issues. Look at the different telephone numbers below to have you talking to the right team in no time at all. These aren’t free telephone numbers, however the office hours are convenient and run from Monday to Friday, for 9am to 5pm and for some numbers from 8am to 8pm.
If you have a query about your life insurance policy then you need to call the correct number that corresponds to the letter in your policy prefix.
F and L (10 characters long) customers need to call: 0345 600 3122 and for callers calling from outside the UK, call +44 1392 844 407.
H, J and L (7 characters long) need to call: 0245 070 7099, international callers must call; +44 1708 678 294
Policy holders with the prefix ‘3’ must call: 0345 300 1942 and international callers must use the following telephone number: +44 117 989 9000
Policy holders with the prefixes ‘2, 4, 5, 6, 8’ must call: 0345 732 2233 and for international callers: +44 117 989 3000.
For lifetime care and long term care policy holders, the correct telephone number is: 0345 777 7543 and for international callers: +44 117 989 9000. This telephone line is open Monday to Friday from 8am to 5pm.
For people with enquiries into pensions the correct telephone numbers are, as follows depending on your policy prefix:
For pension policies with the prefix 100, call: 0345 300 3172
For pension policies with the prefix 400, 500 (pre-retirement) call: 0345 603 3419
For investments, you will need to call the following numbers:
For Wealth Solutions Bond, please call: 0345 602 9199
For Protected Investment Portfolio Bond call: 0345 602 9199
For friends Provident International please call: 01722 415 088
FRIENDS LIFE Customer Service
There is another way to contact the customer service team at Friends Life by filling out their online form and then waiting for one of their customer service representatives to get back to you. The form can be found here at: https://www.friendslife.co.uk/contact-us/forms/flp-core-enquiries.jsp
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