First Utility which was founded in 2008, claims to be the UK’s largest independent energy, broadband and home-services provider. It supplies gas and electricity to almost 1 million UK homes, equivalent to 4% of the country’s domestic retail energy market. It has approximately 1,500 staff.
Contact First Utility by phone
First Utility advises that customers or potential clients wishing to phone the company should only use the following number to contact First Utility Customer Services telephone number: 01926 320 700. It says that a number of companies have created premium rate numbers that connect to First Utility and are advertising these numbers as its contact details. Using these numbers will get you through to us (these companies simply divert the calls) but you’ll unfortunately incur a hefty charge, it warns. The official phone line is staffed Monday to Friday 8am to 8pm, and Saturday 9am to 4pm. Alternatively, you can write to it. The First Direct address is: First Utility Ltd, PO Box 4360, Warwick, CV34 9DB. For emergencies, for example, if you can smell gas or are concerned about your gas safety, you should immediately call National Grid on 0800 111 999, which is free of charge and open 24 hours. For power supply problems, and if the Distribution Network Operator has told you that there’s no problem with the wider network, telephone First Utility at 01926 320 700 and it will advise you on the next steps to get you back on supply with us. This may require an emergency visit to your home.
Contact First Utility customer service on the internet
The First Utility internet address is www.first-utility.com. If you are trying to obtain basic information about its services and how to contract them, it asks you to use its online automated chat service at: www.first-utility.com/contact-us. The First Utility email address is firstname.lastname@example.org. If Twitter is your preferred method, they are on: @FirstUtility. Its Twitter team is available from 8am-6pm, Monday to Friday. The FAQ section has the following categories: I am moving home; Am I on the best tariff?; Can I change my Direct Debit amount?; How do I switch to First Utility?; How do I change my personal details?; I have submitted the wrong readings; How do I make a payment? The website also offers another service: it provides online quotes for the estimated electricity and gas bills you will receive if you switch providers to it.
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