First direct is a UK online and phone banking and financial services provider owned by HSBC. It has been operating since the late 1980s, and it offers a range of products, including banking, mortgages, savings, loans and insurance. It provides its services 24 hours a day, 365 days a year.
Contact first direct by phone
For new customers, the first direct free telephone number is 0800 242424. Or you can telephone the company on 03 456 002424. It asks existing customers to use 03 456 100100. The company says you can contact it whenever you like, day or night. Your query will always be answered by a real person here in the UK, it says. For existing mortgages call 03 456 100 236, for new mortgages, call 03 456 100 103. These numbers are staffed 8am – 10pm, seven days a week. When calling from abroad use +44 113 234 5678. For calls relating to credit cards, the number is 03 456 100 100. To make a complaint, or to reach first direct’s customer service department the telephone numbers are: 03 456 100 100 or 03 456 100 147 for text-phone from the UK, or +44 113 234 5678 if you’re abroad. Its website also tells you what to do if you have a dispute with First Direct which you cannot resolve: contact the Financial Ombudsman at: or 0800 0234 567 or at 0300 123 9123 .Those wishing to reach the firm also can write to: Customer Services, first direct, 40 Wakefield Road, Leeds LS98 1FD.
Contact first direct customer service on the internet
The first direct internet address is https://www1.firstdirect.com/1/2/f, from where you can navigate to its different departments. For general queries, you can email the company at: firstname.lastname@example.org. You can also tweet the company at: @firstdirecthelp. If you have financial worries and need help to sort things out, the website ‘money worries’ < page: www1.firstdirect.com/1/2/help/useful-information/money-worries provides telephone numbers and links to connect you with specialist advisors. If you’re an existing customer, and wish to make a complaint and have not been able to resolve things via telephone or online, you can contact the company with a secure message on your Internet Banking (you’ll need a Secure Key to do this). Select ‘Secure messages’ and ‘Create new’ in the left-hand menu. If you don’t currently use the first direct internet banking service or don’t bank with first direct then please complete its online form on the following link, which it promises to respond to within five working days: www1.firstdirect.com/1/2/legals/listening/complaints-form.
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