First Choice is an all-inclusive holiday company owned by Germany’s TUI Group – one of the world’s leading travel companies. The company was founded in 1973, when it was known as Owners Abroad, and in 1994 changed its name to First Choice. In 2007, it merged with TUI AG.
Contact First Choice by phone
First Choice provides customers with a good choice of telephone numbers which you can use to contact its customer services teams, as well as a variety of ways to communicate by using its website. All the numbers below are staffed on Mondays to Fridays between 9AM and 7PM, on Saturdays between 9AM and 6PM and on Sundays between 9AM and 5PM. For inquiries about package holidays call 0203 451 2720. If you have questions about package holidays for groups of 10 or more passengers, call 0203 451 2702. If you need special assistance the telephone is 0203 451 2748. First Choice’s department dealing with travel packages involving weddings and renewal of vows can be reached on 0203 451 2716. If you need to speak to the company while you are away on your holiday, it operates a helpline, which is open 24 hours a day, seven days a week. That number is +44 3333 365 147. Alternatively, you can send a text to 82345. To make a complaint, the company asks that you complete an online form, but you can also use the First Choice telephone complaints line, 0203 451 2693.
Contact First Choice customer service on the internet
If you have any queries related to First to First Choice, the company refers you initially to the ‘ask a question’ section of its website, WWW.firstchoice.co.uk. If you can’t find what you are looking for there, you can use its ‘live chat’ system to exchange messages with its customer services staff, which can be found at the bottom of the ‘contact us’ page. To make a complaint, First Choice asks that you use its online complaints form. You should provide as much information as possible, including your booking reference and holiday dates, where applicable. If you are travelling abroad and have questions about safety, local laws, passports or visas, you should visit the UK governments travel advice website www.gov.uk/travelaware, or more information may be available on the First Choice website. If you have already booked your trip, the website has buttons to: Manage my booking; Register API details; Select your seat; Book excursions; Check in online and Airport Parking.
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