First Bus is part of FirstGroup plc, a leading transport operator in the UK and North America with revenues of approximately £5 billion in 2015/16. In the UK it operates around 20% of the country’s local buses, and three railway companies. It has a fleet of around 6400 buses.
Contact First Bus by phone
For all First Bus customer service queries, including lost property enquiries, customer complaints, or timetable information, contact the specific operating company using the following telephone numbers, which are based on regions of the UK (there are no free telephone numbers listed for the company or its regional offices). Cornwall: 01872 305950; the rest of the South West of England 0345 602 0121; Wales: 01792 572255; Greyhound South West: 01792 341120; East Scotland: 01324 602200; Glasgow: 0141 420 7600; Aberdeen: 01224 650000; Manchester: 0161 627 2929; South Yorkshire: 01709 566000; West Yorkshire: 0113 381 5000; York: 01904 883063; East Anglia/Midlands: 01603 268030. Should you wish to contact the First Bus headquarters, telephone 01224 650100 or fax 01224 650140, or you can write to: FirstGroup plc, 395 King Street, Aberdeen AB24 5RP. Another way to make a First Bus complaint is to contact Bus Users UK, which helps communication between bus users and bus companies. If you have complained about a bus service and have not had a satisfactory response, please phone: 0300 111 0001 or email: firstname.lastname@example.org
Contact First Bus customer service on the internet
A key feature of the company’s site site, found on its home page, is a journey planner, offering a simple way to find routes, availability and tickets. To find contact details of its various regional companies, click on contact-us.
To send an email to the company, there are a series of regional address, as follows: Cornwall: email@example.com South West: firstname.lastname@example.org Wales: email@example.com Greyhound South West: firstname.lastname@example.org East Scotland: email@example.com Glasgow: firstname.lastname@example.org Aberdeen: email@example.com North of England: firstname.lastname@example.org East Anglia/Midlands: email@example.com The company urges customers to download its app. With the First Bus Travel App you’ll be told which bus you need to catch, and where to catch it as well as real-time information on local services.
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