Set up by Parliament, the Financial Ombudsman Service is the UK’s official expert in resolving problems with financial services including banking, insurance, pensions and mortgages. If a business and a customer can’t resolve a complaint, it givesan unbiased opinion, and if it decides someone’s been treated unfairly, it has legal powers to put things right.
Contact by phone
To contact the government agency able to rule on financial services disputes, the Contact the Financial Ombudsman customer service on the internet
First stop is the Financial Ombudsman website http://www.financial-ombudsman.org.uk , which offers a range of ways of contacting its customer service staff, whether you are a consumer or a business. It provides information about its services in various formats, and adapt the ways it communicates with those contacting it, depending on their needs. For example, it can use Braille, large print or audiotape and can make and receive calls using Text Relay. The Financial Ombudsman email address is: email@example.com or you can make genera enquiries online. The organization also offers to talk to you in a range of languages or formats, like large print or audio, or through an interpreter. Before contacting the organization, it asks that you read its FAQ section: http://www.financial-ombudsman.org.uk/faq/index.htm. The website contains a section on how to make a complaint to a complaint, and its readiness to get involved if things are now resolved within 8 weeks,
The Financial Ombudsman on social media
The Financial Ombudsman is on You Tube: www.youtube.com/user/FinancialOmbudsman, Facebook: www.facebook.com/financialombuds/ , Twitter: @financialombuds and LinkedIn: www.linkedin.com/company/financial-ombudsman-service
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