The Financial Conduct Authority is the regulator for 56,000 financial services firms and financial markets in the UK. It aims to protect consumers, enhance market integrity and promote competition. UK financial services employ over 2.2 million people and contribute £65.6bn in tax to the UK economy.
Contact FCA by phone
You can call the FCA free telephone number: 0800 111 6768 from Monday to Friday, 8am to 6pm and on Saturday from 9am to 1pm. Alternatively, call the regular 0300 service by calling 0300 500 8082. If call from abroad, please call +44 207 066 1000. Firms (including consumer credit firms and people representing a firm) can call the regulator on 0300 500 0597, or on +44 207 066 1000 from abroad.
To contact FCA customer services, you can also write to the regulator at: FCA Head Office, 25 The North Colonnade, London E14 5HS. If you think a firm or individual is involved in wrongdoing within an area we regulate, and you want to report it confidentially, contact the whistleblowing team. You can do this by calling 020 7066 9200 during office hours or leave a message, or by emailing firstname.lastname@example.org or by writing to: Intelligence Department (Ref PIDA), Financial Conduct Authority, 25 The North Colonnade, London E14 5HS.
If possible, give: the names of any individuals involved in the misconduct; any key dates you know about; the ‘how’, ‘what’ and ‘where’ of any supporting documents; the type of wrongdoing and who else knows about it. To make a complaint about a regulator, the relevant FCA complaints telephone helpline is 020 7066 9870 or email email@example.com.
Contact FCA customer service on the internet
The FCA website address is www.fca.org.uk. To contact FCA customer services online> you can either send messages and fill in forms located on the site, or you can use the FCA consumer web chat. To access contact forms or use the webchat from July 2017 you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.
To make a complaint about a regulator, the relevant FCA complaints telephone helpline is 020 7066 9870 or email firstname.lastname@example.org. The financial regulator’s website provides a wealth of information about producers for making complaints at website . The easy-to-use website has a section giving access to recent consultation papers about the organization and another with links to its latest policy statements.
Regulated firms are obliged to follow the regulator’s rules, and can download a complete record of FCA Legal Instruments and present changes made in a single, consolidated view, known as the FCA Handbook at: www.handbook.fca.org.uk.
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