Fashion World is a trading arm of J D Williams & Company Limited, the UK’s leading direct home shopping company, which operates over 20 successful catalogue brands. Its catalogues offer a huge selection of clothing and other products for all ages and sizes and it specializes in the area of larger size womenswear.
Contact Fashion World by phone
The Fashion World telephone number is 0345 071 9018. However, for placing an order with the company you are asked to call 0871 231 4000. The company notes that calls cost 13p per minute plus your phone company’s access charge, and as is the case with many customer service communications, calls may be monitored and recorded ‘for training or quality purposes’. If you have a complaint, you can contact the company by phone or mail. It says that if it is not able to resolve your issue immediately and needs to investigate further, it will confirm receipt of your complaint within 5 working days and, in most cases, resolve the problem within 4 weeks. For retail complaints, phone 0345 026 3900, while for financial services complaints, the telephone is 0345 026 3899. The mail address for complaints is: Complaints Department, JD Williams, 40 Lever Street, Manchester M1 1BB. There are no free telephone calls numbers listed on the company’s website. You can find a range of contact information access points by clicking on the Fashion World Customer Service tab at the bottom of its home page. Should you wish to communicate with staff via its internet site, there is a ‘Live chat’ link on the site.
Contact Fashion World customer service on the internet
Navigating websites to find the best way to reach customer service departments or make a complaint can be tricky. For Fashion World you can access a complaints and suggestion page by going to the bottom of its home page: www.fashionworld.co.uk then clicking on the ‘About Us’ tab, then selecting the ‘Feedback’ or ‘How Can I Complain’ dropdown menu items to get in contact with the company. You can also email the company directly using the email address: firstname.lastname@example.org. , and if you have an account, be sure to include your customer number. Answers to Fashion World customer service queries may be found in the website’s Help section which offers a wide range of Frequently Asked Questions – it asks that you select the category that best describes your enquiry to allow the company to make sure your enquiry goes to the correct department and to respond without delays.
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