Eurostar is a high speed railway service connected London, and the UK, to other major cities throughout the UK, including Brussels, Paris, Lyon and Marseille. The London terminal is based in the train station of St Pancras International. The Eurostar consists of 27, eighteen coach trains which run at up to 300 kilometres an hour within a network of high-speed lines.
The UK based Eurostar customer service team are extremely well trained in order to be able to look after their UK customers travelling to and from their London terminal.
The customer service number for phone bookings, is as follows: 03432 186 186. This is not a free telephone number so customers calling this number will be charged. The bookings team are available on this telephone number Monday to Friday from 08:00 to 20:00.
Any customers who are wanting to contact the Eurostar customer service team, regarding Eurostar frequent traveller memberships and packages can call: +44 3448 117 117. This is not a free telephone number, so any customers wanting to call the support team from outside the UK should check their international calling charges with their phone service provider.
Customers with any website queries, including booking problems or queries, can do so by calling their online team on 03432 186 186. This online team are available from Monday to Friday from 08:00 to 20:00
To contact the team with comments, suggestions or feedback after having travelled with Eurostar, call the following number: 01777 777 879.
EUROSTAR Customer Service by Internet
The Eurostar support team can also be contacted in a variety of different ways through their website, www.eurostar.com. The Eurostar offers an extensive facts and questions page which offers a lot of information to passengers looking for information about the Eurostar service. They also provide emails in order for customers to be able to contact them online with their enquiry, complaint or feedback.
For general enquiries the correct address is: email@example.com
Any customers that need to enquire about baggage services for groups and excessive baggage the correct email address is: firstname.lastname@example.org
For all lost property enquiries the correct email address is: email@example.com
The press office at the Eurostar can also be contacted via email and the correct email address to get in touch with this team is as follows: firstname.lastname@example.org
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