EMA, otherwise known as the European Medicines Agency is a scientific company that fosters scientific excellence in the evaluation and supervision of medicines, for the benefit of public and animal health in the European Union.
There is a very well trained customer support team at EMA that work to look after the customers throughout the UK and throughout Europe. Based in London the support team are available to deal with all manner of incoming enquiries from Monday to Friday, from 07:30 to 18:30.
The main telephone number for general enquiries is as follows: 020 3660 6000. This is not a free telephone number, however any customers with an inclusive minutes telephone package will be able to call this number using those inclusive minutes.
Customers needing to call the general enquiries team from outside the UK should call the following number: +44 20 3660 6000. Calls to this number, made from outside the UK, will incur international calling charges so international callers are advised to check their international calling charges with their service provider.
The EMA team have also provided an emergency number should any of their customers urgently need to contact the team outside of the above working office hours. That number is as follows: 0203 660 7600, but customers are asked only to use this number in the event of an emergency.
Anyone needing to contact the press office can do so by calling the following number: 020 3660 8427.
Anyone needing IT assistance can contact the online EMA technology service desk on the following number: 020 3660 7523.
The specific number for medicinal products for human use is as follows: 020 3660 7599. Anyone wanting to speak to the team about medicinal products for veterinary use can call: 020 3660 8624.
EMA Customer Service by Internet
Customers needing to email the EMA press office can do so by emailing the following email address: firstname.lastname@example.org
Any customers who would like to email the team about medicinal products for veterinary products can email the following email address: email@example.com
Anyone that needs to contact the EMA support team regarding a product defect can do so by email the product defect reporting team on the following address: firstname.lastname@example.org
Anyone looking for certificates on medicinal products can email the following email address: email@example.com
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