EHIC, which stands for European Health Insurance Card, gives people the ability to be able to access state-provided healthcare during a temporary stay in another EEU (European Economic Area) or country. The EHIC allows visitors in other countries to be covered for any treatment that is medically necessary until their planned return home. This is a free service and allows visitors to be able to get medical treatment as it would be available to a resident of that country.
Anyone wanting to contact the EHIC customer service team regarding applying for a UK-issued EHIC can call the following number: 0191 218 1999. This is not a free telephone number, but customers who have an inclusive minute telephone package will be able to call this number using those inclusive minutes, free of charge. This number is available from Monday to Friday, from 08:00 to 17:00.
Customers needing to call the UK-issued EHIC, from outside the UK can call the following number: +44 191 218 1999. Calls to this number will incur international calling charges.
Customers who are needing to contact the EHIC help desk about renewing, or changing certain details on the EHIC, can call the following number: 0300 330 1350. Customers needing to call this number from outside the UK can call +44 300 330 1350.
Anyone who is wanting to contact the support team regarding claiming for a refund can call the following number: 0191 218 1999. This number is also available Monday to Friday, from 08:00 to 17:00.
EHIC Customer Service by Internet
The EHIC team have an active presence on social media and can be contacted through their Facebook and Twitter pages.
Their Facebook page can be found by clicking on the following link: https://www.facebook.com/NHSBSAEuropeanHealthInsuranceCard. People can follow this Facebook page to keep up to date on all news and information regarding the EHIC.
EHIC also have a support team that work tirelessly through their Twitter page. The team that works through Twitter are available to answer a wide range of questions and enquiries and are available from Monday to Friday, from 09:00 to 17:00. Customers can find their Twitter page on the following link: https://twitter.com/officialEHIC
Customers wanting to email the EHIC customer support team can do so by emailing the following email address: email@example.com
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