eDreams is an online travel agency that offers deals on regular and charter flights, low-cost airlines, hotels, car rental, package holidays and travel insurance from localized sites across 33 countries and territories. Now Europe’s largest online travel agency, the company was set up in Silicon Valley in 2000 but moved its head office to Barcelona, Spain, the same year.
Contacting eDreams by Phone
eDreams customer service phone number for general enquiries is 0871 277 0709. If you wish to make a booking over the phone, dial 0871 277 7728. However, if you have already made a booking and have a query regarding cancellations, refunds and so on, ring 0333 300 0297. These lines are open on weekdays between 8am and 8pm, and on Saturday and Sunday from 9am to 6pm. Car booking enquiries are dealt with on 0330 365 3001. This line is open 24 hours a day.
Calls to 0871 numbers from both landline and mobile phones cost 13p per minute plus your phone company access charge. 0330 and 0333 prefixes are for UK-wide telephone numbers that are not linked to a specific geographical location. You will be charged up to 10p per minute if your call is from a landline, and between 3p and 55p per minute for a call from a mobile phone. If your phone tariff offers free calls to landlines at certain times of day, or has inclusive calls or bundled minutes that cover calls to landline numbers, calls to 0333 numbers (and all other 03 numbers) will be included in these deals in exactly the same way.
Contacting eDreams via the Internet
eDreams UK website is website. The site is primarily oriented to selling tickets rather than customer service. ‘Help and FAQs’ leads to the answers to a list of frequently asked questions organized into categories. Using a ‘Need Help?’ button you can access a form to fill out and send as an email to the customer service department. You cannot contact eDreams directly by email.
eDreams on Social Media
eDreams is followed and/or has been liked by over 800,000 people on Facebook. FB’s message service is a good way to get in touch with the company because they usually reply instantly. The company’s Twitter account (@eDreams_en) is followed by around 10,400 people. Queries posted on Twitter will be attended to between 9am and 6pm. eDreams has a following of over 51,000 professionals on LinkedIn. Meanwhile, some 5,400 people follow eDreams on Google+ (+eDreamsEN), 8,500 on Instagram (edreams_en), and 1,200 on Pinterest (edreams).
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