Edinburgh is not only the seat of Scotland’s government but it is also its administrative, festival, business and cultural capital. With more than 600,000 (the second most populous Scottish city after Glasgow) and millions of tourists visiting each year, the Edinburgh council employs approximately 16,000 people in order to make sure that the most varied services are provided. We want to make sure that there is a close and efficient comunication between the people who live and visit the city and the Council so we have created various and easy ways to make it happen. Our ultímate goal is to make this city on of the best to live in, a city to be proud of.
EDINBURGH COUNCIL CUSTOMER SERVICE PHONE NUMBERS
For social care issues regarding adults, please call on: 0131 200 2324
For social care issued regarding children, please call on: 0131 200 2327
If you have questions or issues with our new registration and sign in process, or any of our online services, please call us on: 0131 529 7311.
If English is not your native language you can call us at 0131 242 8181 where our Interpretation and Translation staff will assess your needs and arrange appropriate support.
Customers with hearing difficulties can contact us via our Next Generation Text Service (NGT) by dialing 18001 + any of the telephone numbers listed above. Please, note that though this service is free of charge, standard network rates for your phone provider may apply.
If you cannot find the service you are looking for on our website, www.edinburgh.gov.uk/a_to_z/A, or if you want to make a suggestion, compliment or complaint, you can call our general switchboard on 0131 200 2000.
For complaints about adult social work services: 0131 553 8395.
For complaints about children’s social work services: 0131 529 2572.
To contact the Education Advice Helpline: 0131 469 3233
Our standard opening hours are Mon – Thurs 8.30am – 5pm and Friday 8.30am – 3.40pm.
If you need to call us outside our standard office hours please ring the following numbers:
Emergency social care service
Tel: 0800 731 6969 (Free phone). Outside the UK: 00441315538286.
Antisocial noise from neighbours
All other emergencies
Tel: 0131 200 2000.
OTHER WAYS OF CONTACTING EDINBURGH COUNCIL
Please, visit www.edinburgh.gov.uk/report, www.edinburgh.gov.uk/request, www.edinburgh.gov.uk/pay, to report issues, request services and pay bills online.
For social care issues regarding adults: firstname.lastname@example.org
For social care issued regarding children:
For any enquiries about our online services: email@example.com
For interpretation and translation services: firstname.lastname@example.org
For general feedback: email@example.com
For complaints about adult social work services:
For complaints about children’s social work services:
To complain about a Councillor: https://www.publicstandardscommissioner.org.uk/make-a-complaint/overview
You can also send us a letter to:
4 East Market Street
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