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DVLA Telephone Number 09061 393 837
The Driver and Vehicle Licensing Agency (previously known as the Driver and Vehicle Licensing Centre) is an executive agency, located in Swansee, overseen by the Department of Transport and we hold over 45 million driver records and over 39 million vehicle records. Furthermore, we collect around £6 billion a year in Vehicle Excise Duty (VED). Some of our other duties include: recording driver endorsements, disqualifications and medical conditions, taking enforcement action against vehicle tax evaders, collaborating with the police and intelligence authorities when it is necessary, issuing and registering photocard driving licences and tachographs.
Over the last ten years, one of our main commitments has been to become a highly efficient organisation through expanding both our cloud based and alternative services, and by creating a state-of-the-art workplace. All these have led us to win various awards. The following information aims to guide the citizens through the various ways they can be atended in both English and Welsh.
DVLA CUSTOMER SERVICE PHONE NUMBERS
Vehicle tax, SORN and registration enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
Driver licensing enquiries
Telephone: 0300 790 6801
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
Drivers’ medical enquiries
Telephone: 0300 790 6806
Monday to Friday, 8am to 5:30pm
Saturday, 8am to 1pm
Employers or car hire companies can check someone’s driving licence data only with the driver’s permission by calling on: 09061 393 837. If the driver has a Northern Ireland driver’s licence, please call: 0300 200 7861 / (44) 28 9049 5914 (international) / 028 9067 5914 (geographical). If you’re deaf or hard of hearing we have a textphone service – please call on: 01792 766366
We can guarantee that we will answer 95% of all calls queued to an advisor in 5 minutes. For more information about call charges, please go to: www.gov.uk/call-charges
OTHER WAYS OF CONTACTING DVLA
For vehicle tax, SORN and registration enquiries, please write to:
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
For driver licensing enquiries, please write to:
Drivers Customer Services
Correspondence Team
DVLA
Swansea
SA6 7JL
For drivers’ medical enquiries, please write to:
Drivers’ Medical Enquiries
DVLA
Swansea
SA99 1TU
If you have any complaints, please send a letter to:
Complaints Team
DVLA
Swansea
SA6 7JL
We’ll acknowledge receipt of your complaint and aim to send you a full reply within 10 working days.
You can also contact us through email by using our email service at www.gov.uk/contact-the-dvla where you have to follow certain procedures depending on your enquiry. We guarantee to respond to 75% of emails within 1 working day and 100% of emails within 3 working days.
SOCIAL NETWORKS
Twitter: https://twitter.com/DVLAgovuk-https://twitter.com/DfTCareers
Facebook: www.facebook.com/dvlagovuk- www.facebook.com/DFTCareers
YouTube: www.youtube.com/user/dvlagov
Blog: https://dvladigital.blog.gov.uk
LinkedIn: www.linkedin.com/company-beta/3329908/?pathWildcard=3329908
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