From a small market stall selling curtains in Leicester in 1979, Dunelm has gradually turned into UK’s No.1 out-of town and multi-channel homewares retailer through online, mobile, catalogues, telephone ordering and reserve & collect propositions. Since 2008 we have acquired the worldwide rights to Dorma and we have directly acquired brands such as Worldstores, Kiddicare, Achica and Fogerty and consequently our customers can choose from a vast array of products; about 20,000 in total. While we are still expanding our well-established portfolio of out-of town superstores (each with an average sales area of approximately 30,000 square feet) with the objective to finally have up to 200 megastores, at the same we are creating more oportunities for our customers to purchase through our multichannel offer. Obviously, customer satisfaction is our top priority and one of our keys to further growth and success.
Currently, our Customer Service department comprises of 80 employees who give service to 30 million customers every year, be it by phone, email, snail mail or social media. We make sure that our staff are properly trained and are available in any way at any time. Our staff deal with about 700,000 customer interactions a year, 60% of which are by phone. If you need help to find the right product, help with placing an order, checking the progress of a home delivery, give us feedback or enquire about stock availabilty, don´t hesítate to call us on the following numbers.
DUNELM CUSTOMER SERVICE PHONE NUMBERS
Our customers can call us on 0116 2644400 (option 2) for any inquiry they might have.
Our shareholders can reach us on 0116 264 4439.
For any inquiries regarding disclosures, press releases and other financial matters, please call our Financial Public Relations department on 020 7357 9477
For any inquiries regarding records you can call our Registrar Department on:
0371 384 2030
If dialing internationally, please call +44 (0) 121 415 7047. The helpline is open Monday to Friday 8.30am to 5.30pm, excluding bank holidays.
OTHER WAYS OF CONTACTING DUNELM
Store Support Centre
Dunelm Group PLC
Watermead Business Park
Leicestershire LE7 1AD
Dunelm Group plc
Watermead Business Park, Syston,
Leicestershire LE7 1AD
Financial Public Relations:
60 Great Portland Street
London, W1W 7RT
West Sussex BN99 6DA
Google +: https://plus.google.com/+dunelm
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