In the UK, it’s a legal requirement for landlords and letting agents to protect their tenants’ deposits with any of the three government-funded schemes such as Mydeposits, Tenancy Deposit Protection or Deposit Protection Service (Custodial and Insured). In DPS we protect deposits for tenancies in England and Wales and we are the largest, most experienced supplier of deposit protection in the UK and the nimbers do not lie: We hold over 1.2 million deposits, on average 1,500 deposits are submitted to us every day, we’ve repaid 500,000 deposits in the last year and we’ve resolved over 10,200 tenancy deposit disputes in the past year alone.
Our Custodial scheme is free of charge and we hold your tenant’s deposit throughout the period of the tenancy, repaying it when they leave the property whereas in our Insured scheme you retain the tenant’s deposit for the period of the tenancy and pay us a small fee to protect it. Whether you are a landlord or a tenant and you are not sure which scheme is the most convenient for you, our customer service department is here to answer all your questions.
DPS CUSTOMER SERVICE PHONE NUMBERS
You can call us on 0330 303 0030. Our customer service centre operates Monday to Friday from 08:00 – 18:00 and Saturdays from 09:00 – 13:00 (excluding Sundays and bank holidays). If you are calling from outside the UK, please call us on +44 (0) 370 707 1677 or you can use an online telephone service such as Skype. The cost of calls made via Skype may vary but in general they will cost approximately 7p per minute.
OTHER WAYS OF CONTACTING UK DPS
On our website, www.depositprotection.com, you can have all your enquiries answered by our virtual agent Emma. Just click on “Help” and then on “Ask Emma a question”. In case you have experienced problems to reach us by phone, you can fill in our online form with your enquiry or you can send us a letter to:
The Deposit Protection Service
Both landlords and letting agents as well as tenants can follow us on Twitter, https://twitter.com/the_dps, where you can find anything from tips on how to be a good letting agent to how to choose the most convenient letting scheme.
On our YouTube channel, www.youtube.com/user/depositprotection, you can find videos about how to navigate our website and make the most of the services and information we offer as well as videos about the latest developments in the sector.
Finally, our blog, http://thedpsblog.com, is another great source for our latest news, activities and developments in the sector.
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