The Doncaster Council offers a wide variety of services to the residents of the town and the wider borough as well (Mexborough, Conisbrough, Thorne, Bawtry and Tickhill) including housing information, adult social care (Blue Badge, home care info, etc.), employment and investment opportunities, education (nursery applications, adult learning, etc.), civil registration, public and environmental health, cultural and leisure offers and transport (roadworks, traffic management, etc.) among many others. Our Customer Service Strategy is so committed to delivering a consistent and high level of customer service that in 2015 it was presented with the Service Mark accreditation (with a 90.8% customer satisfaction rating) by the Institute of Customer Service (ICS) and it was also a finalist in The Institute of Customer Services UK Customer Satisfaction Awards in the Vocalink Best Application of Technology category. In this info sheet, locals, tourists and the business community, shall find all the different ways they can get in touch with us.
DONCASTER COUNCIL CUSTOMER SERVICE PHONE NUMBER
The council can be reached by phone on: 01302 736000 from Monday to Friday 8.30am – 5.00pm. However, there is an emergency out-of-hours phone number, 01302 341628, which can be used outside normal office hours, including weekends and bank holidays. The mayor herself, Ros Jones, can be contacted on: 01302 862225.
OTHER WAYS OF CONTACTING DONCASTER COUNCIL
You can email us at: firstname.lastname@example.org However, we do encourage you to make use of our Apply for it, Report it and Pay for it pages. On our website, https://www.doncaster.gov.uk, and under “Popular Links” at the bottom of the site, you shall find the three aforementioned pages. Mayor Ros Jones can also be contacted at: email@example.com
You can visit us in person at our one-stop-shop on the ground floor of the Civic Office in Waterdale (8.30am – 5.00pm – Monday to Friday) and at the three Doncaster’s council-run libraries in Edlington, Mexborough and Thorne. For their office hours and services, please visit the Doncaster Council web site. By using the My Doncaster App (available for iPhone and Android) you can let us know what’s happening in your area. Please, visit www.doncaster.gov.uk/services/get-in-touch/my-doncaster-app for instructions on how to download it.
Finally, our postal address is: Doncaster Council, Civic Office, Waterdale, Doncaster, DN1 3BU.
For links to our services’ social media pages visit our Social media page: www.doncaster.gov.uk/services/get-in-touch/social-media
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