Ferry Direct is an online ferry price comparison website which allows customers to compare routes, and prices and then book tickers online. Founded in 1999, it claims to offer the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products including accommodation, train tickets and vehicle breakdown cover.
Contact Direct Ferry by phone
Direct Ferry does not provide any free telephone numbers for clients or prospective customers wishing to contact its customer services teams. The principle customer services number, which will be cheaper to call from a landline, at 11 pence per minute, than from a mobile, is 0871 8900 900. If you are phone Direct Ferry from outside of the UK, you should call +44 1473 370 910. This telephone is staffed from Monday to Friday between 9AM and 6PM. It is also operational on Bank Holidays between 9AM and 3PM, but closed on December 25th, 26th, January 1st and Easter Sunday. There is another customer services telephone line, available for people with a booking only. That number, which is given in your booking confirmation document, is open seven days a week From Mondays to Thursday you can call between 9AM and midnight, on Friday’s between 9AM and 6PM, on Saturdays between 10AM and 4PM and on Sundays between 10AM and midnight. For information or enquiries about ferry delays or other travel alerts related to ferries the telephone number is 01473 370 915. For complaints or if you want to write to the company for any reason, the postal address is: Customer Services, Direct Ferries Ltd, 16-17 Bride Lane, London, EC4Y 8EE.
Contact Direct Ferry customer service on the internet
When you go to the at www.directferries.co.uk, you will find that it does not offer any online chat service or provide online forms or emails, should you have customer service queries. The ‘Contact us’ page for the UK lists one phone number and also refers you to its FAQ section. If you have a booking with the company, you can go to its ‘Manage your booking’ section by typing in your email and Booking reference. The website homepage offers five buttons across the top of the page: Ferries; Trains and Ferries, Mini Cruise; Freight and Accommodation, to help you find places to stay near ferry ports. The home page also offers an online booking facility. There is also a link that takes you to ship guides, videos and reviews of particular ferries.
See the latest Tweets from Direct Ferries UK (@directferriesuk) and contact it via Twitter for ferry deals and ideas for island hopping ideas. You can also follow it on Facebook.
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