The Department for Work and Pensions (DWP) is the largest government department in the UK, and is responsible for welfare and pension policy. The Department has four operational organizations: Jobcentre Plus, which administers working-age benefits and decides which claimants receive Employment and Support Allowance; the Pension Service; the Disability and Carers Service; and the Child Maintenance Group.
Contacting the DWP by Phone
The Jobcentre Plus customer service telephone number is Freephone 0800 055 6688. The Pensions Service customer service telephone number is Freephone 0800 731 7898 to claim a state pension. If you wish to have the conversation in Welsh, ring Freephone 0800 731 7936. If you are already receiving a state pension, dial 0345 606 0265. If you wish to have the conversation in Welsh, ring 0345 606 0275. However, if you need technical help with the online service, phone 0345 604 3349. If you wish to have the conversation in Welsh, ring 0345 604 3412. All these lines are open on weekdays from 8am to 6am (except on bank holidays).
The phone number for the Disability and Carers Service is 0300 123 3356. To contact the Child Maintenance Group in English, phone 0345 713 3133 between 8am and 7.30pm on weekdays or on Saturdays from 9am to 4.30pm. If you wish to converse in Welsh, ring between 9am and 5pm on a weekday. The prefix 0345 implies UK-wide numbers whose cost per minute is approximately 9p from landlines and between 3p and 55p from mobile phones.
Contacting the DWP via the Internet
The Department’s website is website. The site offers information on all four operational areas. The general DWP email address is website. Nevertheless, it is better to email the operational organization that is relevant to your query. The email for Jobcentre Plus is website. Here you can find information on your local Jobcentre Plus. The Pension Service’s email is website.
The DWP on Social Media
The Department for Work and Pensions is active on social media. Their Facebook page is followed/liked by some 58,000 people. You can send queries by messenger there; their office hours are 8am to 6pm on weekdays. The DWP Twitter account is followed by 49,000 people. The DWP press office has its own Twitter account (@dwppressoffice). Over 35,000 professionals follow the DWP on LinkedIn. The Department has its own YouTube channel, which is followed by 1, 350 people.
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