Dell is a multinational computer technology company that was founded in Texas in 1985 by 19-year-old Michael Dell. The technology giant manufacturers, sells, repairs, and supports personal computers and other electronic devices. One of the company’s distinguishing features is its enormous presence on social media and its forthcoming attitude with phone numbers; it’s very easy to get in touch with Dell.
Contacting Dell by Phone
The Dell Freephone telephone number is 0800 085 4878. This number is completely free to call – there is no service charge or access charge and it doesn’t eat into your phone plan’s free minutes allowances. There is another Freephone line, 0800 085 4961, which is open on weekdays from 8am to 6pm. To buy products over the telephone, dial Freephone 0800 085 4878. More specifically, for home/consumer, small-and-medium-business customer support, dial Freephone 0800 587 1456. This line is open on weekdays from 9am to 5pm but closed all weekend.
On the other hand, for public-and-large-enterprise customer support, ring 01344-373-727. This line is open from Monday to Friday between 9am and 5pm but there is no service on Saturdays and Sundays. This 0134 number is a geographically specific number (to Bracknell & Ascot) and calls will cost up to 13p per minute from landlines and between 3p and 55p from a mobile telephone. There is no service charge, only a common, basic access charge set by your phone company, and such calls are generally compatible with free minutes.
If you need access to 24/7 help, you have to join Dell Premium Support.
Contacting Dell by Internet
Dell UK’s website is website. The site offers a wide-ranging Support page with details on everything from diagnosing computer problems to recycling. There are lists of dedicated phone lines for specific problems and the option to email the company once you have identified the broad nature of the enquiry. The webpage also gives you the option of chatting online with Dell advisors.
Dell Social Media
Dell EMC uses social media to listen, learn and engage with their customers. Dell has over 10 million followers to their Facebook page, which is deemed to be ‘very responsive’ to messages. In other words they tend to reply instantly and they have a 100% response rate. The company’s footprint on Twitter (@Dell) is somewhat smaller but they still have an impressive 600,000 followers there. Over one million four hundred thousand professionals follow Dell on LinkedIn, while their following on Google+ is 370,000 strong. 92,000 people follow the Dell YouTube channel. The social media reach of Dell goes even further. The company is also active on Flickr, Pinterest, Xing and on several Asian social media, such as Renren and Sina Welbo.
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