Creation is made up of Creation Financial Services Limited and Creation Consumer Finance Limited. Creation is part of global banking group BNP Paribas, one of the strongest banks in the world. The company provides a range of retail finance, credit card and loans to over four million customers helping them manage their money in their everyday lives.
Contacting Creation by Phone
If you are a credit card customer, the number to call is 0371 376 9214. This line is open on weekdays from 8.30am to 8pm, on Saturdays from 9am until 6pm and on Sundays between 10am and 4pm. Loan customers should phone 0371 402 3419. This line is open on weekdays from 8.30am to 8pm, and on Saturdays from 9am until 6pm but closed on Sundays.
The phone number for finance agreement customers is 0371 402 8905. However, insurance customers should dial 0371 376 9200. This line is open on weekdays from 8.30am to 8pm, on Saturdays from 9am until 6pm and on Sundays between 10am and 4pm. Phone numbers beginning with the prefix 03 are UK-wide numbers. Calls from landline phones cost up to 9p per minute; calls from mobile phones cost between 3p and 55p per minute.
If you lose your credit card or it is stolen, phone 0800 783 5881 from the UK, or +44 121 712 6952 from abroad. 0800 (freephone) numbers are generally completely free to call; they have no service charge or access charge and don’t eat into your phone plan’s free minutes allowances.
Contacting Creation on the Internet
The Creation website is creation.co.uk. The website includes a personal loan calculator to help you see how much you will have to pay back each month over the life of the loan. The website also offers answers to a selection of frequently asked questions ordered by popularity and theme. The email address for customer enquiries is this one.
Creation Financial Services on Social Media
Creation Financial Services are not very active on social media. Creation has a Facebook page but it is automatically generated due to user interest, has no content and cannot be used to send messages to the company. Creation Finance has a Twitter account (@Creation_UK).
Nevertheless, since there are only seven followers, the company’s location is given as ‘Brimstone’ and a message warns that “we ain’t no mother Theresa so we want loads a money back and your soul!”, this is probably not the most effective way to contact Creation. Finally, the company has a LinkedIn page that is followed by just under 600 professionals.
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