The London Congestion Charge is a surcharge on most motor vehicle used in Central London during extended business hours on weekdays. The Congestion charge is an £11.50 daily charge for driving a vehicle within the charging zone between 07:00 and 18:00, Monday to Friday. The easiest way to pay the charge is by registering for Congestion Charge Auto Pay. The aim of the charge is to reduce traffic congestion in Central London and to raise funds for investing in the capital’s public transport.
Contacting Congestion Charge by Phone
The Congestion Charge customer service phone number is 0343 222 2222. Lines are open between 8am and 10pm from Monday to Friday, and from 9am to 3pm on Saturdays. Most providers offer call packages that allow calls free of charge at certain times; 034 numbers are usually included in these packages. Outside of these, calls from landlines are typically charged between 2p and 10p per minute and calls from mobiles typically cost between 10p and 40p per minute. Connection charges may apply.
Calls from BT Payphones are charged at a rate of 0.66p per minute plus a 40p connection charge. BT Payphone call charges are rounded up to the nearest 10p, with a minimum charge of 60p.
The alternative for the hard of hearing is the Textphone number: 020 7649 9123. If you wish to challenge a Penalty Charge Notice (PCN), phone 0343 222 3333. Lines are open from Monday to Friday between 8am and 8pm, and on Saturdays between 9am and 1pm.
Contacting Congestion Charge via the Internet
The Congestion Charge webpage can be found on the Transport for London (website). Here you can find information relating to the congestion charge, such as maps showing where the charge applies and details on how to pay both the charge and fines for non-compliance. You can make an enquiry by filling out a form or, if that is not working, via links to the Twitter and Facebook messenger services.
Congestion Charge on Social Media
The Transport for London Facebook page is followed by 400,000 people. Messages sent to the FB page are typically answered within a few hours. Some two million people follow the Transport for London Twitter page @TfL), which offers up-to-the-minute information about travelling in the capital. The Congestion Charge website allows you to send a message via both Twitter and Facebook messenger services.
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