Comparethemarket.com is the third largest price-comparison website in the UK. The company’s success is largely based on a brilliant TV advertising campaign featuring meerkats with Russian accents (the pun being on the consonance between ‘market’ and ‘meerkat’). Compare The Market is part of the BGL Group.
Contacting Compare the Market by Phone
Compare The Market does not encourage contact via telephone. The website invites customers to email them and say that they want customer services to get in touch by phone. Bearing in mind that it is not their primary means of contact, call comparethemarket.com customer services on 0800 781 4022. The Helpline is open from Monday to Friday between 9am and 5pm. It is closed for business at weekends and on bank holidays. 0800 numbers are a Freephone service, which means that you will not be charged for your call either from a landline or a mobile phone.
Alternatively, you can contact their parent company, BLG Group, on 0843 504 0512. 0843 numbers operate on the business rate. In other words you will be charged up to 7p per minute for your call plus your phone company’s access charge.
If you specifically wish to contact CTM Insurance, phone 0800 197 8913. Finally, if you have a complaint, you should phone 01733 374 444.
Contacting Compare the Market via the Internet
Comparethemarket.com prominently features the company’s meerkats. They also have a list of frequently thought questions (their version of FAQs). You can contact Compare The Market by email from the website by filling out a form. There is also a quick message function for leaving feedback, but such message will not receive a reply. If you wish to contact Compare The Market by email, write to firstname.lastname@example.org. This is the contact address for both general enquiries and complaints. CTM tries to resolve complaints by the close of business on the following business day (i.e. by 5pm on the next weekday).
Compare The Market Social Media
Compare The Market do not mention their Facebook page on their website, which is surprising, as it has the highest following of any of their social media options with five and a half thousand likes/follows. The FB page typically replies instantly to messages received between 9am and 5pm. CTM has a dedicated customer care Twitter account (@comparemkt_care). They will answer your questions from Monday to Friday between 8am and 10pm, and at the weekend between 9am and 5pm. This Twitter page is relatively new, which is presumably why it has a small following or just 600. The company also has a Google+ page with a following of a little over 300 people. CTM is also on LinkedIn, the social media site for professionals, where they have some 2,800 followers.
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