The Co-operative Bank traces its roots back to 1872. Its aim is positively to impact the lives of its customers and their communities by providing efficient and sustainable banking services based on cooperative values. Specifically, the bank aims to foster the co-operative business sector of the UK economy. The Co-op Bank is Britain’s seventh largest lending institution.
Contacting the Co-op Bank by Phone
The general enquiries number for Co-op Bank customer services is 03457 212 212. This line is open from 6am until 10pm, seven days a week. If you wish to report that your credit or debit card has been lost or stolen, phone 0345 600 6000. This line is open 24 hours a day, seven days a week. You should call the same number for other credit card information between 6am and 10pm, seven days a week. 0345 numbers are UK-wide and you will be charged up to 9p per minute when calling from a landline phone but between 3p and 55p if you ring from a mobile phone.
If you have an enquiry about an existing mortgage, or because you are interested in taking out a new mortgage, dial Freephone 08000 288 288. This line is open between 9am and 8pm on weekdays and from 9am to 5pm on Saturdays. Calls to 0800 numbers are free from landlines and mobiles.
You can call all the Co-op Bank numbers from abroad (prefix +44(0)). If you’re calling from outside the UK, call charges may vary. All calls may be monitored or recorded for security and training purposes.
Contacting the Co-op Bank on the Net
You may also find useful the Co-op Bank website. Here you can find the answers to frequently asked questions (FAQs). You can also chat online with a Co-op Bank advisor, though you should be aware that he or she cannot access your account details. It is also possible to leave feedback and complaints on the website. Finally, there is a branch locator search engine, so you can find the nearest Co-op Bank to wherever you are.
The Co-op Bank on Social Media
The Co-op Bank has a dedicated social media team offering help from 7am to 10pm, seven days a week. They are assessed as ‘very responsive’ to messages on their Facebook page as reflected in their 97% response rate. The FB page has over 18,000 likes/followers. @CoopBankUK has over 16,000 followers on Twitter, and you can ask for help there at @CoopBankUK_help. The bank’s professional following on LinkedIn is almost 22,000. However, their Google+ page is less successful with only 16 followers at the time of writing! Finally, the Co-op Bank has its own channel on YouTube.
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