Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. It aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
Contact Citizens Advice by phone
Individual Citizens Advice bureaux will answer queries over the phone, but the organization is rolling out a nationwide service, which is now operational in Wales, and is being made available in parts of England. If it is not yet available in your area, you will hear options for recorded information. The Adviceline telephone for England is 03444 111 444. The Adviceline telephone number for Wales is 03444 772 020. TextRelay users should call 03444 111 445. Calls to the Adviceline service cost the same as calling 01 and 02 numbers. Alternatively, you can check contact details of individual Citizens Advice bureaus via a search option on its website (see below). For consumer-related enquiries the Citizens Advice consumer helpline number is 03454 040 506, and Textphone is 18001 03454 04 05 06. The number is operation from Monday to Friday, 9AM to 5PM. To contact a Welsh-speaking adviser call 03454 040 505 or to Textphone a Welsh-speaking adviser use 18001 03454 040 505. These numbers are closed at weekends and on bank holidays. Calls to the helpline cost up to 9p per minute from a landline. If you’re calling from a mobile, it’ll cost between 3p and 40p per minute.
Contact Citizens Advice customer service on the internet
First step in getting in contact with Citizens Advice online is to go to their website. Ir will prompt you to says where in the UK you are based, as contact information and legal issues may be different in Scotland and Northern Ireland than in England and Wales. The organization stresses that local Citizens Advice bureau are often only able to offer advice to people who live or work within the area covered by their local authority/ council. If you access the on line bureau search system on the Citizens Advice website, it asks you to provide your post code, and then pulls up a list of its offices in you district. Clicking on an entry in the list pulls up a map, a phone numbers and the street address. If you can’t find what you are looking for on the Citizens Advice website, you can use its web chat service, accessible from the website, to chat online with one of its customer service advice specialists.
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