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CIS Telephone Number 0300 200 3210
Under the Construction Industry Scheme, contractors deduct money from a subcontractor’s payments and pass it to HM Revenue and Customs. The deductions count as advance payments towards the subcontractor’s tax and National Insurance. Contractors must register for the scheme. Subcontractors don’t have to register, but deductions are taken at a higher rate if they’re not registered.

Contact CIS by phone
If you need help in registering for the Construction Industry Scheme, telephone the new CIS helpline on telephone 0300 200 3210, or contact the office on Textphone 0300 200 3219. If you are outside UK, use +44 161 930 8706. These lies are open Mondays through Fridays from 8AM until PM while on Saturdays they open at the same time but close earlier, at 4PM. The lines are closed Sundays, Christmas Day, Boxing Day and New Year’s Day. If you’re a company secretary you can register a company as a subcontractor under the Construction Industry Scheme using form CIS305. If you are an employer, have your employer reference number with you when you phone. The telephone number is 0300 200 3211 or you can use Textphone 0300 200 3212 or fax 03000 523 030. Opening times are Monday to Friday between 8AM and 8PM and from 8AM until 4PM on Saturdays. If you are a contractor or subcontractor based outside the UK and do work covered by Construction Industry Scheme, this is how to proceed. There are different registration processes for sole traders, partnerships and companies. Get basic information about the processes and documentation needed from 03000 516644. If calling from outside UK use +44 3000 516644.
Contact CIS customer service on the internet
You can get most of your questions answered, or at least get pointed in the right direction, by using the CIS online webchat. Access this from the UK government website for the scheme, at www.gov.uk/what-is-the-construction-industry-scheme. The website also offers links for you to sign up for webinars and emails or watch videos from HMRC about CIS. Near the bottom of the scheme’s homepage is useful link to a CIS guide for contractors and subcontractors which goes into detail on what is and isn’t covered by the scheme. You will also need to access the CIS online service page. Before doing that, you will need You’ll need your email address, your Employer Reference Number and your 13-digit Accounts Office reference number. HMRC warns that you must also tell them if you change your trading name, your address, stop trading or add new shareholders.
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