Child tax credit is paid by the UK tax office to support families with children. It can be claimed whether or not the claimant is working. You need to have children under 16, or under 20 and in education or training. The amount you can get depends on how many children you’ve got.
Contact Child Tax Credit staff by phone
To speak to a Her Majesty’s Customs and Revenue official concerning you call telephone 0345 300 3900. The same telephone number can be used to tell HRMC officials about a change in your circumstances, or to request a claim form. You can send a text message via Textphone number 0345 300 3909. If you are outside the UK, then you need to call +44 2890 538 192 to get Child Tax Credit questions answered over the phone. These lines are staffed from Monday to Friday between 8AM and 8PM, and between 8AM and 4PM on Saturdays, and 9AM to 5PM on Sundays. These lines are not operational on Easter Sunday, Christmas Day, Boxing Day and New Year’s Day. The best time to call, when lines are less busy and waiting times shorter, HMRC says, are Tuesdays to Thursdays between 8.30AM and 10.30AM and 2PM to 4PM, and on Sundays. The Child Tax Credit office says that there will be no change to the rights and status of EU nationals living in the UK, nor UK nationals living in the EU, while the UK remains in the EU.
Contact Child Tax Credit customer service on the internet
The UK government Child Tax Credit website is www.gov.uk/child-tax-credit/overview. One frequent query is about how much credit you are entitled to, and the website offers an online credit calculator to help you work this out. Send complaints or changes in your circumstances to the address below. Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter. You don’t need to include a street name or PO box: HM Revenue and Customs, Tax Credit Office, BX9 1ER. The website has an online messaging system which you can use only to check how long it will take HMRC to: send you the claim pack you asked for; deal with your new claim ; deal with a change you told HMRC about; send you the award notice you asked for; backdate your claim; or to return the valuable documents you sent, such as birth certificates or passports.
You can use Twitter to get general help from HMRC. It stresses it can’t discuss specific cases or an individual’s tax affairs, so please don’t give any personal details. Start your tweet with @HMRCcustomers
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