CeX Ltd. is a second-hand goods chain specializing in buying, selling and exchanging technology and entertainment products including mobile phones, video games, DVDs and Blu-ray movies, computers, digital electronics, TVs and music CDs. Founded in London in 1992, it now has stores in the UK, Spain, USA, Ireland, India, Australia, Portugal, Netherlands, Mexico and Poland.
Contact CeX by phone
CeX says on its website that if you want to bypass its online contact system and want to speak to its customer service teams you should use its Store Finder and visit one of its stores. The company do not publicize any central or individual shop telephone numbers, saying on its website that: “Unfortunately store phone numbers are for internal use only but please contact us online with any questions you may have. If you are looking for live stock levels you can use our website.” The company does not provide a single phone number on its website, so you have just three contact options. You can visit a store and hopefully get your queries answered there. You can navigate through the website and use various online forms, or you can write to the company at the following address: CeX Ltd, Unit A, Greycaines House, 21 Greycaines Road, Watford, WD24 7GP. If you feel that the company may be in breach of trading standards, you have the option of working through Citizens Advice, which publicizes these telephone numbers for its consumer helpline: 0345 404 0506, Textphone 18001 0345 404 0506, or to speak to a Welsh-speaking adviser: 0345 404 0505.
Contact CeX customer service on the internet
The CeX website address is https://uk.webuy.com. At the top-right corner of its home page, you will find a ‘Support’ button, which takes you to a page offering online contact forms for customers selling an item on CeX or for those buying an item from CeX. There is also a button for ‘Store specific help’ which takes you to a FAQ page and an online system for finding individual stores, their opening hours, but not their telephone numbers. Also n the ‘Support’ page is an online form for sending enquiries to CEX. If you want to cancel an order, you can message its Customer Services team at https://uk.webuy.com/support/wesellhelp.php detailing your request, along with your order number. There is also a CeX customer service email address email@example.com. The website also has a link for job applications for positions in CeX shops.
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