The CQC is the independent regulator of healthcare and social services for adults in England. It was established in 2009 as an executive non-departmental public body, part of the Department of Health. The Care Quality Commission makes sure that health and social care services provide people with safe, effective, compassionate, high-quality care.
Contacting the CQC by Phone
The CQC customer service phone number is 03000 616161. The customer service centre is in Newcastle. Lines are open from Monday to Friday between 8.30am and 5.30pm. Quaintly, CQC National Customer Services still operate a fax whose number is 03000 616171.
Telephone numbers beginning with the prefix 0300 are for not-for-profit organizations, charities and public bodies.
Unlike traditional landline phone numbers, 0300 numbers are not linked with specific geographic locations. The cost to call an 0300 number within the UK is always the same as calling a normal home or business landline. In theory, calls from a landline phone cost about 10p per minute, while calls from mobile phones cost between 3p and 55p.
However, if your phone tariff offers free calls to landlines at certain times of day or has inclusive calls or bundled minutes that cover calls to landline numbers, then calls to 0300 numbers (and all other 03 numbers) will be included in these deals on exactly the same basis. Prices quoted include 20% VAT unless otherwise stated.
Contact CQC via Internet
The address of the Care Quality Commission’s website is website. The website offers news and guidance for both care providers and the general public. It also enables you to join the CQC’s public online community and to sign up for free email updates. The website’s ‘Contact Us’ section offers a form that you can fill out in order to send them an email. To email the CQC directly, write to this email.
The CQC on Social Media
The Care Quality Commission is active on Facebook (@CareQualityCommission) where their page has over 12,600 likes/followers. You can send a message to the CQC via Facebook. This service is open between 9am and 5pm on weekdays and closed all weekend, so don’t expect an answer outside office hours. You should not use FB messaging to report emergency situations.
The CQC also operates a Twitter account (@CareQualityComm), which has over 90,000 followers. Finally, the CQC has its own YouTube channel with 960 followers.
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