Capital One Financial Corporation is a bank holding company specializing in credit cards, home loans, auto loans, banking and savings products whose headquarters are in McLean, Virginia. Capital One is the eighth-largest commercial bank in the United States by assets and deposits and the 9th largest by total assets. It conducts business in the United States, Canada, and the United Kingdom.
Contacting Capital One by Phone
The 24/7 general account Capital One customer service phone number is 0344 481 2812. For online accounts the Capital One customer service phone number is 0344 481 4000. If your card has been lost or stolen in the UK, ring Freephone 0800 952 5267. If this has happened abroad, dial +44 115 993 8002. These lines are open 24 hours a day, seven days a week. If you are struggling with payments and need help, call Freephone 0800 952 4966. This line is open from 8am to 9pm on weekdays and between 9am and 6pm at weekends. If your enquiry is about an existing application, ring Freephone 0800 952 5252 between 9am and 5pm on weekdays.
Calling an 0344 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0344 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0344 number will typically be between 10p and 40p per minute.
Contacting Capital One via the Internet
The address of the Capital One website is website. In the Support section there is a list of answers to frequently asked questions (FAQs). The Contact Us section offers the option of sending a secure message to the company by webmail. If you wish to lodge a complaint, the Contact Us section has a link to the Complaints page, which talks you through the process and offers an online complaints form.
Capital One on Social Media
260,000 people have liked and/or follow Capital One on Facebook (@capitaloneuk). You can comment on the company’s posts but the FB page is not set up to receive messages. The Capital One Twitter feed (@CapitalOneUK) has 24,000 followers. 10 people follow UKCapitalOne on Google+, while 7,400 people follow the (global) Capital One page on Pinterest and 26,700 follow the (global) capitalone page on Instagram. The UKCapitalOne YouTube channel has 4,130 subscribers. Finally, just under 300,000 professionals follow Capital One on LinkedIn.
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