Bupa, (founded in 1947 as the British United Provident Association) is an international healthcare group, with its origins and headquarters in the United Kingdom but now serving 32 million customers in 190 countries. It is a not-for-profit private healthcare company, as opposed to the UK’s National Health Service (NHS), which is a tax-funded healthcare system.
Contacting Bupa by Phone
The Bupa customer service phone number is Freephone 0808 250 8416. This line is open from 8am to 8pm on weekdays and from 9am to 1pm on Saturdays. Prospective customers should ring 0808 115 3479. This line is open between 8am and 8pm on weekdays and from 9am to 12.30pm on Saturdays. Existing customers should call 03456 090 111. This line is open between 8am and 8pm on weekdays and from 8am to 4pm on Saturdays. To discuss your healthcare needs, call Freephone 0808 271 8573 (personal) or 0330 134 5502 (members). If you wish to talk to a care-journey expert, phone 0333 920 8317. To find out about a career in caring for the elderly, ring Freephone 0800 028 0275. For travel insurance, call Freephone 0808 271 3768.
0800 and 0808 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Calling an 03 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 03 numbers in exactly the same way as for normal landline numbers starting 01 or 02.
Contacting Bupa via the Internet
The address of the Bupa website is website. The site has a list of popular searches and trending topics. The website allows you to request a callback, which is free for both landline and mobile phones. The Contact section offers a form for leaving positive feedback and another for complaints. You can email the Bupa social media team by writing to website.
Bupa on Social Media
Some 27,000 people have liked and/or follow Bupa UK on Facebook. The FB page (@BupaUK) typically replies to incoming messages within an hour with a 72% response rate. The Bupa Twitter feed (@BupaUK) has 15,000 followers and is monitored for incoming messages between 9am and 5pm on weekdays. For customer service, tweet @AskBupaUK, which is monitored from 8am to 5pm on weekdays and from 8am to 1pm on Saturdays. The Bupa YouTube channel has 500 subscribers. 900 people follow Bupa on Instagram, while 230 do so on Pinterest and 10 do so on Google+. Finally, 62,600 professionals follow Bupa on LinkedIn.
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