BT Mobile is a mobile virtual-network operator (MVNO) provided by BT Consumer; a division of BT Group in the UK that was launched in 2015. It uses the EE network via an MVNO agreement signed in 2014 as well as using the spectrum BT won in the 2013’s 4G auction. EE is now owned by BT Group following a successful acquisition that was officially completed on 2016.
Contacting BT Mobile by Phone
The BT Mobile customer service phone number is Freephone 0800 111 4567 or 0330 123 4567. These lines are open 24 hours a day, 365 days a year. Please make sure you are at the computer when you ring. For sales or to notify BT that you are moving home, dial Freephone 0800 783 5390 or 0330 1234 150. If your enquiry is related to billing, call Freephone 0800 443311 or 0330 123 3311.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Calling an 0345 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0345 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0345 number will typically be between 10p and 40p per minute.
Contacting BT Mobile via the Internet
The address of the BT Mobile website is website. The site offers the opportunity to start a chat with a BT agent from 7am to 10.45pm daily. The Ask the Community section lets you consult other customers for solutions to your problems. The site also allows you to send the company an email by filling out a form. Your email will be answered by BT within 24 hours. On the right-hand side of the homepage there is a tab that lets you leave feedback on your experience using the BT website.
BT Mobile on Social Media
Generally speaking, BT Mobile does not have an independent presence on social media and the company’s presence in general is complicated by the fact that the initialism is used by a lot of companies around the world. To contact the BT customer care team, tweet at @BTCare between 9am and 9pm on weekdays, from 8am to 8pm on Saturdays, and from 8am to 6pm on Sundays. The BT Mobile YouTube channel has 10,000 subscribers, though most of the videos are private. There is no BT Mobile page on LinkedIn; the general BT page there is followed by a quarter of a million professionals.
Rate this post
No ratings at this time