BT Business is a retail division of UK telecommunications company BT Group and was established alongside BT Consumer following a two-way split from former division, BT Retail. The division is responsible for selling business services and provides fixed-line, mobile, broadband and IT services in the UK and Ireland. It buys many of these services from BT’s other divisions.
Contacting BT Business by Phone
The BT Business customer service phone number is Freephone 0800 800 154. If you have an enquiry about an order, call Freephone 0800 800 154. These lines are open 24 hours a day, seven days a week. For billing enquires, phone 0845 600 6156 between 8am and 6pm on weekdays or from 8am to 1pm on Saturdays. This line is busiest on weekdays between 10am and 1pm.
0800 numbers are generally completely free to call both from landline phones and from mobiles; they have no service charge or access charge and don’t use up your phone plan’s “free minutes” allowance.
Calls to 0845 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge to pay for the service being provided. 0845 numbers generate an income for either the organization being called or their telephone company. Unlike traditional landline phone numbers, 0845 numbers are not associated with any specific geographic location. Total 0845-number call costs will typically be anywhere from 8p to 62p per minute, plus an additional per-call charge of up to 7p; calls from landlines are always cheaper (8p-19p) than from mobile phones (44p-62p). In most circumstances, 0845 numbers will cost you more to call than a normal landline and will not be included in any free-call allowances or “bundled minutes” that your tariff offers.
Contacting BT Business via the Internet
The address of the BT Business website is website. In the Helpful Links section at the bottom of the page there is a list of answers to frequently asked questions (FAQs). The Get Help section offers the possibility of starting a live chat with a BT agent from 8am to 8pm on weekdays. There is also the option of filling out a form to send an email to BT Business. Moreover, from 9am to 5pm on weekdays you can also request a callback in the Get Help section. BT Business aims to call their customers back within an hour.
BT Business on Social Media
6,000 people follow and/or have liked BT Business and Public Sector on Facebook (@btbusiness). The BT Business Twitter feed has 7,000 followers. For help with products and services, tweet @BTBusinessCare. 200 people follow BT Business on Google+. The BT Business and Public Sector YouTube channel has 320 subscribers. Finally, 5,500 professionals follow BT Business and Public Sector on LinkedIn.
Rate this post
No ratings at this time