Contacting B&Q by Phone
The B&Q customer service phone number is 0333 014 3098. This line is open between 8am and 8pm on weekdays, from 8am to 5pm on Saturdays, and from 10am to 4pm on Sundays. If you have a question about home delivery, ring 0333 014 3357. This line is open between 8am and 8pm from Monday to Saturday, and from 10am to 4pm on Sundays. To help improve the service on offer, calls to B&Q contact centres may be monitored and/or recorded for quality control and training purposes.
Calling an 0333 number costs exactly the same as calling a friend or neighbour on their home phone. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0333 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0333 number will typically be between 10p and 40p per minute.
Contacting B&Q via the Internet
The address of the B&Q website is website. The Contact Us section has a list of answers to frequently asked questions (FAQs). The same section offers a Feedback button that lets you comment on your in-store experience. When a ‘Chat Now’ button is displayed in the bottom right-hand side of the page, you can start a conversation with a B&Q agent. You can send a webmail to B&Q by filling out a contact form in the Customer Support section. You can email the company directly by writing to website.
B&Q on Social Media
270,000 people follow B&Q on Facebook. Their FB page (@bandq) typically replies to incoming messages within an hour with a 96% response rate. B&Q’s Twitter feed (@BandQ) has 80,000 followers. For customer service, tweet @bandq_help between 7am and 11pm daily. 15,300 people follow the company on Pinterest, while 7,600 do so on Instagram (@bandq_uk) and 285 do so on Google+ (@bandq). The bandq YouTube channel has 89,000 subscribers. Finally, 46,000 professionals follow B&Q on LinkedIn.
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