The UK is the only place in the world where all three of BMW Group’s brands – BMW, MINI and Rolls-Royce– cars are manufactured, which has turned the UK into BMW Group’s fourth largest sales market in the world. 12% of all UK cars are produced at MINI Plant in Oxford. BMW Financial Services (GB) Limited was established in 1996 to handle wholesale, retail and fleet financing for the BMW Group. It exists to support the sales of all BMW Group products in the United Kingdom and provide retailers and customers with bespoke funding packages and insurance products enabling more customers to access the whole BMW range. In 2016 BMW Financial Services (GB) Ltd was awarded the ‘Investors in People’ – Gold Standard. Its motorcycling division, BMW Motorrad UK, has a network of 39 BMW retailers across the country which offers industry-leading service, resulting in BMW Motorrad being voted ‘Best Motorcycle Brand’ in the 2010, 2011, 2012 and 2014 Rider Power surveys.
BMW Group UK customer service phone numbers
For information about assistance, support or to make a complaint, call the BMW Group UK customer service at 0370 5050 160 on weekdays from 8:00 until 18:00. For information, assistance support or make a complaint regarding our electric models, you can call 0370 0120 585 on weekdays from 08:00 until 18:00 and on Saturdays and Sundays from 09:00 until 17:00. If you want to make a complaint regarding a BMW Finance Agreement, call 0370 5050 150. Calls are charged at the local rate, plus your phone company’s access charge.
BMW Group UK online customer service
On their website , you can find a form that you can fill in with your personal data and your enquiries. Furthermore, there is also a search engine where you can find the most convenient BMW centre for you. Finally, on the website you will also find forms if want to change your personal details, make a complaint, request a brochure, a price list or a test drive.
Other means of contact
Should you remain unhappy with your BMW Centre’s response regarding a complaint, you can also send a letter to their customer service staff:
BMW (UK) Limited
Hampshire GU14 0FB
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