Black Horse has been one of the UK’s leading providers of motor loans and hire purchase products since 2001. With nearly 5,000 collaborating dealers nationwide, they offer excellent customer service for almost 1,000,000 UK residents aged 18 and over with over 1,5 million pounds lent per year.
Black Horse customer service telephone numbers
By calling the Black Horse customer service department on 0344 824 8888, you can make payments with VISA Debit or Mastercard debit cards, set up a direct debit, update customers’ addresses, contact details or bank details, or arrange overpayment refunds, inform about customers’ current balance and provide a statement or a settlement figure. Customers can also ask any question they might have, give feedback or make a complaint.
Their customer service department phone lines are open on weekdays from 8:30am to 6:00pm (excluding UK Bank Holidays), and from 9:00am to 1:00pm on Saturdays.
For payment difficulties or a reduced payment option, phone their Collections Contact Centre on 0800 151 2454 from 8:30am to 7:00pm on weekdays and from 9:00 am to 1:00pm on Saturdays. Calls to the Collections Contact Centre are free from landlines and mobile phones. Lines are closed on Sundays and all UK bank holidays.
They also receive calls made via the Text Relay Service for customers who are hard of hearing or have problems with speech. Please dial 18001 followed by the telephone number above. These customers can also use Typetalk or our Textphone on 0344 891 0079
Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers and will also count towards inclusive UK call minutes provided in telephone and mobile phone contracts.
Black Horse online customer service
Customers can log on to their own online account to get information about their current balance, request a statement, get a settlement figure, make a payment, update personal or bank details, ask a question, give feedback, make a complaint or a request by using the Online Contact Form. For more information, please visit the official website.
Other forms of contact
Customers who are experiencing payment difficulties or currently have a reduced payment option can contact our Collections Department at:
Black Horse Finance
37 South Gyle Crescent
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