Contacting BBC by Phone
The BBC customer service phone number is 0370 410 1060. Calls are recorded for training purposes. If you wish to lodge a complaint, dial 0370 010 0222 or Textphone 0370 010 0212. These lines are open 24 hours a day.
Numbers starting with 0370 are neither premium rate or freephone numbers. Calling an 0370 number costs exactly the same as calling a friend or neighbour on their home phone. While this means that they aren’t necessarily free to call, there are no premium-rate charges involved and the number receiving the call doesn’t make a profit from any call charges you do pay. Phone tariffs that come with inclusive minutes or ‘free’ calls to landlines include calls to 0370 numbers in exactly the same way as for normal landline numbers starting 01 or 02. If you don’t have any “free minutes” with your landline package, you will typically be charged up to 10p per minute. This can vary significantly depending on the day and the time you are making the call. If you call from a mobile and you don’t have any ‘free minutes’ left, the cost of calling an 0370 number will typically be between 10p and 40p per minute.
Contacting BBC via the Internet
The address of the BBC website is website. There is an internal search engine to help you find the information you are looking for and, at website, there is a list of frequently asked questions to facilitate your search. If you wish to lodge a complaint via email, write to website. You can complain in English or Welsh.
BBC on Social Media
Nearly 900,000 people have liked and/or follow the BBC on Facebook. The FB page (@BBC) typically replies to incoming messages instantly. The BBC News Twitter feed (@BBCNews) has 8,540,000 followers, while the world news feed (@BBCWorld) has over 20 million followers. 7,000 people follow BBC News on Pinterest. While 116,000 people follow BBC on Instagram, nearly four million follow BBC News there. BBC News has over 10 million followers on Google+, while the BBC YouTube channel has 3,900,000 subscribers. Finally, 780,000 professionals follow the BBC on LinkedIn.
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