The Arriva customer support team are available to deal with a wide range of enquiries from their customers travelling on their extensive transportation network. The main number that they provide for all general enquiries is as follows: 0843 504 3763. This is not a free telephone number and calls to this number will be charged at 5p per minute plus any extra network charges. This telephone number is available from 08:00 in the morning to 18:00 in the afternoon, from Monday through to Friday.
Any customers needing to contact the UK based Arriva customer service team, from outside the UK, can call the following number: +44 843 504 3763. Callers dialling this number from outside the UK are advised to check their international call rates with their service provider as international calling charges will apply. This number is available Monday to Friday from 08:00 until 18:00.
The Arriva support team have provided an additional number for their customers in order to contact them regarding any enquiries about their transport services. That number is 0344 800 4411. This again, is not a free telephone number and calls to this number will be charged at 5p per minute.
Customers wanting to contact the Arriva team at their head office, which is based in Sunerland can do so by dialling the following number: 0191 520 4000. This number will be free from BT Landlines with inclusive minute packages so calls to this number will be deducted from the callers monthly inclusive minute package.
ARRIVA Customer Service by Internet
Customers wanting to contact the Arriva team via email, can do so by sending their enquiry or question to the following email address: firstname.lastname@example.org
The Arriva customer service team also communicate on a daily basis with their customers via facebook and twitter. They have many different twitter pages divided up by location. Therefore customers who would like to communicate with the support team via twitter are encouraged to find the correct twitter that corresponds with their local area.
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