The Alton Towers Resort is a theme-park and hotel complex in Staffordshire run by Merlin Entertainments Group. The theme park is divided into 10 themed areas. Alton Towers is the second most popular theme park in the UK attracting around two million visitors per year. The park’s maximum capacity is 28,000 visitors at any one time.
Contacting Alton Towers by Phone
The Alton Towers customer service telephone number for Theme Park and Waterpark bookings and enquiries is 0871 222 3330. This line is open seven days a week from 9am to 5pm. For accommodation bookings and enquiries dial 0871 360 2521. This line is open on weekdays from 9am to 9pm, and at the weekend between 9am and 8pm. If you are interested in spa bookings and enquiries, ring 0871 702 7043.
Business enquiries relating to the theme park should be directed to 0871 222 9910, while business enquiries about the hotels are dealt with at 0871 222 9910. For information about corporate sales, conferences and events, dial 0871 222 1611.
Phone numbers beginning 0871 are charged at the business rate, so you will be charged up 13p per minute from a standard BT landline. Please note that calls to all Alton Towers 0871 numbers are much more expensive when calling from a mobile, payphone or non-BT landline. The local-access-rate alternative is to phone 0153 870 4600 or 0153 870 3344, which bypass the expensive 0871 numbers and so save you money on your calls.
You can also contact Alton Towers customer service on 0845 682 1447; calls cost 7p per minute plus your network operator’s access charge. Many networks now include 0845 numbers in their free-minute bundles.
Contacting Alton Towers on the Internet
The Alton Towers Resort website is packed with information about everything from ticket prices and queuing times to safety issues. However, if you wish to make an enquiry, you will find an appropriate email address in the website.
Alton Towers on Social Media
Alton Towers Resort’s presence in social media is concentrated in two networks: Facebook and Twitter. The company’s Facebook page has over 1,300,000 followers/likes. The FB page has an 83% response rate and replies are usually posted within the hour. The FB page registers a peak in activity between 10 and 11 each morning. Alton Towers Resort has over 3,500 followers on Twitter, where they have had an account since 2008. The company recommends using its social media if you want to ask a quick question.
Alton Towers also has a YouTube channel with more than 20,000 subscribers, and an Instagram page with almost 70,000 followers.
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