Alpharooms.com is an award-winning online travel agency established in 1999 and based in Sheffield. It is one of the UK’s leading websites for discounted world travel. More than one million holidaymakers choose to travel with Alpharooms each year. The company is the main sponsor of Sheffield United Football Club. Alpharooms.com is TTA and ATOL bonded.
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Contacting Alpharooms by Phone
Alpharooms’ telephone number is 0114 251 5070. From this number they will put you through to customer service, which is open every day from 8am to 7pm. At the same number they will put you through to the sales department, which is open from 8am to 11pm daily. An alternative Alpharooms customer support phone number is 0126 445 7676. If you wish to contact the sales team or make a special assistance request, ring 0330 100 0025. This line is open on weekdays from 8am to 10pm, and between 10am and 5pm at weekends. The number for the Account Handling Department is 0114 251 5037. This line is open from 8am to 7pm on weekdays, and from 10am to 5pm on Saturdays and Sundays.
You can also contact Alpharooms on 0871 911 0030. However, this is a relatively expensive business-rate number for which you will be charged up to 13p per minute plus your phone company’s access charge.
If you wish to lodge a complaint with Alpharooms, the number to ring is 0330 100 0025. In the event of an emergency, you should phone 0114 251 5093.
Contacting Alpharooms via the Internet
Alpharooms’ website is geared more to getting customers to book holidays than to providing information, though once you set up an account they are more forthcoming. There is quite a long list of frequently asked questions (FAQs) divided into topic areas.
Alpharooms on Social Media
Alpharooms has a wide-ranging presence on social media. The company is a major presence on Google+, where it has over 2.6 million followers. You can send feedback with a screenshot there. Their Facebook page has over 130,000 followers/likes. The response rate to FB messages is 93% and they typically respond within an hour. Alpharooms also has 5,700 followers on Twitter, nearly 1,300 followers on Instagram and just over 800 followers on Pinterest. Alpharooms also has a YouTube channel.
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