Airbnb is a worldwide community offering alternative accommodation to hotels. The company provides board-and-lodging options in over 65,000 towns and cities spread across 191 countries. Airbnb lists over three million places to stay and has provided accommodation for over 150 million guests. The accommodation on offer varies from spare rooms in flats to entire castles.
How to Contact Airbnb by Phone
Airbnb prides itself in offering “world-class customer service”. If you would like to speak to an Airbnb customer service representative by phone, you can call up their dedicated UK contact number on 0203 318 1111. Calls to 020 (London area) numbers are charged at (economical) local rate. An alternative phone number on which to contact an Airbnb booking specialist is 0870 183 0620 and 0843 504 7257. Calls to 0870 and 0843 numbers are charged at non-geographic, business rates: 7p per minute and 13p per minute respectively, plus an access charge set by your phone network depending on your tariff. Note that calls from mobiles tend to be more expensive.
If you wish to make a general complaint, the phone number to ring is 0844 248 2567. Complaints specifically relating to accommodation should be made to 0843 208 2321. Finally, for complaints about customer service, ring 0843 208 2325. Complaints should be lodged in office hours on weekdays (Monday to Friday between 9am and 5.30pm).
Comments on social media suggest that the Airbnb telephone customer service is not world class. The impression is that you are expected to get in touch by signing up on their website and that phone calls are not answered promptly and may not be answered at all.
How to Contact Airbnb on the Net
In Airbnb’s website surprisingly little information is available unless you sign up and give your personal details. So, for instance, it is impossible to send the company an email without signing in to an account that you have previously created.
Airbnb on Social Media
Airbnb has an active presence on a range of social media. Their Facebook page has nearly six million followers, while their Google+ page is followed by over three million people. “The world’s largest community-driven hospitality company” has 590,000 followers on Twitter, while the Airbnb footprint in Instagram is also impressive: 1.8 million followers. Over a third of a million professionals follow Airbnb on LinkedIn. On the other hand, the company’s presence on Pinterest is more modest with 44,000 followers, while fewer than 800 people follow Airbnb on Vimeo. Indeed, the place to watch Airbnb videos seems to be on YouTube, where their channel has 63,000 followers.
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