As the name suggests, Air France is a French flag-carrier airline. The company provides transport for almost 100 million passengers per year. Air France-KLM is the fourth largest airline in Europe in terms of the number of passengers. The company’s headquarters and global hub are both in the Île de France region around Paris. Air France offers customer and cargo services to and from 168 destinations in 93 countries.
Contacting Air France by Phone
Air France makes every effort to answer your questions and accommodate your requests. If you wish to buy a plane ticket by telephone, register a complaint, ask for a refund or make any other general enquiry, phone Air France customer service at 0207 660 0337 between 8am and 8pm on weekdays and between 9am and 5.30pm at weekends. National standard rates apply, charges may vary depending on network provider; standard geographic call costs as per your device.
The Freephone contact number for Air France is 02087828117. An alternative number – 0871 66 33 777 – is also available but this is charged at the business rate (advertised number) of 10p per minute plus network extras. Please note that the charge will be considerably higher when calling from a mobile or other network/device. A final alternative for general enquiries is 0843 504 3728, which is charged at the business rate (advertised number) of 5p per minute plus network extras.
If you wish to contact Air France about their Flying Blue ‘air miles’ programme, ring +44 (0) 113 396 8022. Operators who speak French and English are available 24/7. If you wish to interact in another language, phone between 8am and 9pm on weekdays or between 8am and 8pm at the weekend.
Contacting Air France on the Net
Air France has an attractive, well-designed (website), though the English is not always perfect. The Air France website offers a list of frequently asked questions (FAQs), such as requests for information about the baggage allowance and ticket modifications, as well as a search engine to help you navigate the site. You can contact Air France by email by filling out a form on the website.
Air France on Social Media
Air France customer service reaches out to customers on a number of social media sites. The company’s Facebook page has over 6.6 million likes, while the Air France UK LinkedIn page has more than 44,600 followers. 144,000 professionals follow Air France on LinkedIn.
Over half a million people follow Air France’s images posted on Instagram. However, the company’s presence on Pinterest is much smaller, with only slightly over 6000 followers there. 55,000 viewers subscribe to Air France on Air, the company’s YouTube channel. By contrast, Air France’s impact on Google+ is minimal – they have just 50 followers there.
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