Affinity Water is the largest utility company that supplies only water in the United Kingdom. The company provides water to over three-and-a-half million customers in London and the Home Counties. Every day Affinity Water supplies up to one billion litres of drinking water to homes in the Southeast. Although the company in its present form is only a few years old, the firms that came together to form Affinity Water go back 130 years.
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Contact Affinity Water by Phone
Affinity Water customer service is offered over a series of enquiry-specific telephone numbers so that you get through to the right person to help you, first time. For enquiries relating to billing of metered accounts, call 0345 357 2401. The Affinity Water telephone number for information concerning non-metered accounts is 0345 357 2402. To make water-supply enquiries, you should phone 0345 357 2407 during extended office hours (7am-8pm on weekdays, 8am-4pm at weekends), though a skeleton emergency service operates 24 hours a day.
If you wish to report a leak, you should ring Affinity Water freephone at 0800 376 5325. This service is operational 24 hours a day, seven days a week. In the event of an emergency, ring 0345 357 2407. If you know the member of staff you want to speak to, call the Affinity Water switchboard on 01707 268 111. Calls to 0345 numbers cost the same as to a landline; costs from other networks and mobiles may vary. Calls may be recorded for training and monitoring purposes.
Contacting Affinity Water on the Net
The Affinity Water website answers commonly asked questions (a.k.a. FAQs) and provides a wealth of information about their services and the possibility of contacting the company via email by filling out a form.
Affinity Water is active on social media. Their website offers helpful information on FAQs regarding payments and water issues at home. You can contact the company by email on their website. There is an Affinity Water Facebook page (@Affinity Water), which is assessed as ‘very responsive’ to messages. The Affinity Water’s LinkedIn page has almost 3,000 professional followers.
Affinity Water has over 5,000 followers on their general Twitter account (@AffinityWater), with a dedicated hashtag for reporting leaks at #leakspotters. The water utility company even has its own YouTube channel with a series of helpful videos relating to water issues, such as how to read your water meter.
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