Founded in 1975, Addison Lee offers business and personal transport services in many U.K. cities, from cars, limousines and executive coaches to couriers. It says its growth stems from its emphasis on reliability and customer service. Its U.K. operations include services in Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Glasgow, Liverpool, London, Luton and Manchester.
Contact Addison Lee by phone
Customers with business accounts with Addison Lee are provided with a dedicated Account Manager based in the company’s London headquarters. Private customers can open personal account offering a range of services and discounts, and operate their account online. The company also takes bookings by telephone for account and non-account holders. Addison Lee offers its services and provides customer support 24 hours a day and seven days a week via its unique telephone number 020 7407 9000, or via the internet. The company’s website does not offer a dedicated complaints or customer support line, but Business or Personal Account customers can telephone 020 3800 0365. That phone number can be used from 08.30 to 18.00 hours from Monday to Friday.
Alternatively, contact Addison Lee via email on firstname.lastname@example.org. The company prides itself on offering clients a combination high-quality vehicles, the latest technologies and traditional customer service values. Addison Lee’s registered central office address is 35-37 William Road, London, NW1 3ER.
You can access Addison Lee online either through your regular internet web browser, at www.addisonlee.com or via its app. Cars supplied to business account holders are fitted with 4G Wi-Fi and a complimentary phone charger. Addison Lee does not provide a free telephone number , and says that for customer service queries, or clients needing to make, amend or cancel a booking, the quickest way is online or via its app, or by telephone to its 020 7407 9000 number.
Clients who booked by phone and haven’t registered via the app or web, can subsequently register online, using the same mobile number used to make the booking. The company says that many enquiries can be answered by using the FAQs section on its website. The site also offers an online Feedback service for complaints or queries about accounts or other aspects of its operations.
If you prefer, you can communicate with the company through its social networking accounts on Twitter, Facebook, LinkedIn or Instagram.
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