ACCA (The Association of Chartered Certified Accountants) is an international professional accountancy association with more than 188,000 fully qualified members and 480,000 students worldwide. Its members are among the world’s best-qualified and most highly sought-after accountants, and they work in every economic sector imaginable. ACCA is in constant contact with businesses large and small, governments, educational establishments and opinion formers.
Contact ACCA by phone
ACCA provides customers service 24 hours a day, 365 days a year, by telephone, fax or web chat. In the UK, telephone ACCA 0141 582 2000, or use its fax number 020 7059 5050. A quick response matters, so the Association aims to reply to you promptly and professionally. Its goal is to answer 80% of telephone calls made to the Association within 20 seconds. Those outside of the UK can find phone contact details in the country sections of its extensive website.
The ACCA UK head office for mail enquiries is: The Adelphi, 1-11 John Adam Street, London WC2N 6AU. However, if you are submitting documentation, please write to: 110 Queen Street, Glasgow G1 3BX. Should you want to make a complaint, you should complete the ACCA complaint form, which can be downloaded from the ‘Related documents’ section of its website. Alternatively, you can telephone 020 7059 5000 or send a fax to 020 7059 5998.
However, if your complaint is about an insolvency practitioner, it must be made via the Insolvency Complaints Gateway, available via the website or by phoning 0300 678 0015. If an insolvency complaint is made directly to ACCA, it will be passed to the Gateway.
Contact ACCA customer service on the internet
The ACCA website www.accaglobal.com has a FAQ entry point which then has different sections for prospective students, existing students, for members and for learning providers. ACCA customer service queries can also be addressed via its online webchat service. The Association has a target to respond to 80% of emails within two days. For complaints you can email firstname.lastname@example.org. However if the complaint is about an insolvency practioner, it will be passed on by the Association to the Complaints Gateway. For further information, please visit the The Insolvency Service website.
The normal procedure for complaints the first step is to lodge a formal complaint with the member. A template complaint letter can be downloaded from the ‘Related documents’ section of the website. In those instances where local resolution has failed but ACCA considers that the parties could benefit from its intervention and a more conciliatory approach, they may refer the matter to their Conciliation Service.
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