Acas (Advisory, Conciliation and Arbitration Service) provides free and impartial information and advice to employers and employees on workplace relations and employment law. It also provides conciliation services to help settle disputes, training, and tailored advice to employers, with the aim of being Britain’s leading impartial authority workplace relationships.
Contact ACAS by phone
When problems emerge, or people want help on their situation, Acas provides employers and employees with free and impartial expert advice through its helpline, which is designed to provide straightforward answers to employment relations questions. If you want to talk through your options, an Acas adviser can talk to you about your workplace rights and help you decide your next steps. Last year it handled over one million calls and queries through the Acas telephone number 0300 123 1100 and some 86% of callers were able to take clear action based on its advice. It is available Monday to Friday 8am-6pm.
Before calling the helpline, take time to read the employment law and employment relations guidance available on its website as this can help you and the adviser should you need to refer to this information during your call. Customers with a hearing or speech impairment may use its Text Relay service. You can contact the Acas Helpline using Text Relay by phoning 18001 0300 123 1100. Your questions will be relayed to the helpline adviser who answers the call, and a real-time conversation will take place.
Contact Acas customer service on the internet
The organization says that many customers find the answers to their questions by accessing its popular automated Acas advice and guidance online tool, available through its website. One part of the site has an ‘Ask the helpline’ section with a video giving an example of how it helped explain a confusing workplace issue. The best way to use the system is to ask short questions, such as ‘what is my holiday entitlement?’ Or to type in only key words, such as ‘holiday entitlement’. The system will then try to match the words you have typed with the questions that contain those words within the database. Therefore, the more words you use, the more matches the system will return. Longer, more in-depth explanations of specific situations are not necessary, and may not return the most appropriate results. Please bear in mind that it is not possible for the database to answer every possible workplace query.