Contacting ABTA by Phone
The ABTA customer service phone number is 0203 117 0599. The phone number of the ABTA’s main switchboard is 020 3117 0500. For the members’ helpline, call 020 3117 0597. These lines are open between 10am and 4pm on weekdays. However, it is best to ring before noon to avoid waiting. If you are a member and you have problems logging in, ring 020 8649 7233. If you wish to fax ABTA, dial 020 3117 0581. The number of the ABTA Magazine hotline is 020 7253 9909.
020 numbers are geographically specific to London. 020 numbers are normal landline numbers, charged at standard rates. If your tariff does not offer inclusive calls to landlines, or you are calling at a time of day when charges apply, typical rates for landline calls are between 6p and 12p per minute (depending on your phone company) plus between 16p and 19p per call. If you are calling from a mobile, the cost will be between 20p and 55p per minute (depending on your phone company).
Contacting ABTA via the Internet
The address of the ABTA website is website. The Help Topics section has a list of answers to frequently asked questions (FAQs) and an internal search engine to help you find the information you are looking for. You can start a live chat with an ABTA agent, but you have to log in first. The Holiday Help & Complaints section talks you through the process of lodging a complaint on the website. You can email the ABTA customer-service department by writing to website. If you are a member, email website.
ABTA on Social Media
Nearly 9,000 people follow and/or have liked ABTA on Facebook. The FB page (@ABTAlovetravel) is monitored from 10am to 4pm on weekdays and incoming messages are typically answered within a few hours with a 100% response rate. The ABTA Twitter feed (@ABTAtravel) has 18,000 followers. Just over 300 people follow ABTA on Google+, while 1,250 people do so on Pinterest and 360 do so on Instagram. The ABTA YouTube channel has 230 subscribers. Finally, 2,700 professionals follow ABTA on LinkedIn.
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